Ideas from Pilots to Value
Think beyond AI tools. Design for enterprise outcomes.
Perspectives on enterprise AI operating capability, value realization, governance, adoption and the operating models AI makes possible.
EAOC™ Market Signals
What changed in enterprise AI—and what it means for operating AI at scale.
A selective weekly interpretation of consequential developments across AI service management, AIOps, digital employee experience, endpoint and identity AI, and workplace assistants.
The Autonomous IT Readiness Gap
Five market signals show that AI ambition is accelerating faster than the enterprise capabilities needed to operate autonomy safely, reliably and at scale.
Read the market signalsAI Beyond Pilots — Part 5: Accountability & Ownership
Why ownership must survive deployment—and how three named accountabilities connect AI delivery to sustained business performance.
Do You Need Perfect Data to Start Your AI Journey? No.
A fit-for-purpose approach to sources of truth, integration, MDM, enterprise knowledge and governed AI action.
AI Beyond Pilots — Part 4: The EAOC™ Lifecycle
An evidence-driven lifecycle for moving AI from opportunity to proven value—and deciding what to scale, rework, pause or retire.
AI Beyond Pilots — Part 3: From AI Maturity to an AI-Native Enterprise
How six connected dimensions mature across five levels to create an adaptive enterprise AI operating capability.
AI Beyond Pilots — Part 2: Three Value-Creation Domains and a Cross-Cutting Governance Layer
Three value-creation domains explain where AI operates, while one cross-cutting governance layer makes value safe, scalable and sustainable.
AI Beyond Pilots — Part 1: Why Enterprises Need an AI Operating Capability
Why strategy and tools are necessary but insufficient—and what organizations must build to realize repeatable AI value.
The Next Enterprise IT Operating Model: Self-Driving IT™
A vision for converging workplace, operations, service management, identity, security, cloud, automation and AI.
The AI Industry Is Obsessed with Models. Business Leaders Should Focus on Outcomes.
Why leaders should shift the AI conversation from models, platforms and prompts to measurable business performance.
Stop Saying “We Build AI”
A foundational argument for describing the business capability, decision or experience AI improves—not AI itself.
The emerging series
Pilots to Value explores what organizations must build—not simply what they must buy—to convert AI investment into sustainable enterprise value.